How Successful People Handle Toxic People

Toxic people defy logic. Some are blissfully unaware of the negative impact that they have on those around them, and others seem to derive satisfaction from creating chaos and pushing other people’s buttons. Either way, they create unnecessary complexity, strife, and...

The Characteristics of a Great Secretary

So what are the qualities that make up a great Secretary? Communication Communication skills are the most important quality for a Secretary. Secretaries who speak and write well help shape a positive image of their company. Secretaries write letters, memos and meeting...

The Benefits of Excellent Customer Service

Think of a time when you received great customer care? How did you feel? Common think about it. Now think of a time when you received bad customer care. What happened? How did it make you feel? Keep in mind that our idea of what either good or bad customer service is,...

The 6 Thinking Hats

Six Thinking Hats is a system designed by Edward de Bono which describes a tool for group and individual thinking involving six colored hats. The basis of the method is that the human brain thinks in a number of distinct ways which can be deliberately challenged...