Articles to help you improve your business practises

The Characteristics of a Great Secretary

So what are the qualities that make up a great Secretary? Communication Communication skills are the most important quality for a Secretary. Secretaries who speak and write well help shape a positive image of their company. Secretaries write letters, memos and meeting...

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The Benefits of Excellent Customer Service

Think of a time when you received great customer care? How did you feel? Common think about it. Now think of a time when you received bad customer care. What happened? How did it make you feel? Keep in mind that our idea of what either good or bad customer service is,...

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The 6 Thinking Hats

Six Thinking Hats is a system designed by Edward de Bono which describes a tool for group and individual thinking involving six colored hats. The basis of the method is that the human brain thinks in a number of distinct ways which can be deliberately challenged...

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